Privacy Statement for Luxury Tour VN
Effective Date: June 19, 2024
Last Updated: July 28, 2026
At LuxuryTourVN ("we", "us"), the operator of luxurytourvn.com, we are committed to protecting your privacy. This Privacy Statement explains how we collect, use, share and protect your personal information when you use our website and book our tours, transfers and cruises. For visitors from the European Economic Area (EEA), the United Kingdom and Switzerland, we act as the data controller for the personal data described below.
Information We Collect
- Personal Information: When you book a tour, transfer or cruise, or contact us, we may collect your name, email address, phone number, travel details (dates, pick-up points, passenger counts) and billing information. Payments are processed by our payment providers; we do not store full card numbers.
- Usage Information: We collect information about how you use our website, including your IP address, browser type, pages visited and, where you consent, advertising identifiers. See our Cookie Policy for details of the cookies we use.
- Marketing Attribution: If you arrive via an advertisement or a referral link, we record the campaign or referral code so we can attribute your booking correctly.
How We Use Your Information
- To process your bookings, arrange the services you purchased and provide customer support.
- To send you marketing emails about our tours and services (you can opt out at any time).
- To measure and improve our website, services and advertising.
- To prevent fraud and comply with legal obligations.
Legal Bases (EEA/UK visitors)
- Performance of a contract: processing needed to take and fulfil your booking.
- Consent: marketing emails, and analytics/advertising cookies — you may withdraw consent at any time.
- Legitimate interests: website security, fraud prevention and basic service measurement.
- Legal obligation: tax, accounting and travel-industry record-keeping requirements.
Disclosure of Your Information
We may share your information with:
- Service providers who operate the booked services (drivers, bus and train operators, cruise lines, guides) — limited to the details they need to deliver your trip.
- Payment processors (for example PayPal and OnePay) to take payment for your booking.
- Technology providers who help us run the website, including hosting, analytics and advertising partners (for example Google) and our customer-chat provider.
- Government agencies if required by law.
We do not sell your personal information.
International Transfers
We are based in Vietnam, and the providers listed above may process data in other countries (including the United States). Where we transfer personal data of EEA/UK visitors, we rely on our providers' recognised safeguards, such as standard contractual clauses or data-privacy frameworks.
Data Retention
We keep booking and payment records for as long as required by tax and accounting law, and marketing data until you opt out or ask us to delete it. Usage data is retained in aggregate form only.
Your Rights
- You can request access to, correction of, or deletion of your personal information by contacting us.
- EEA/UK visitors additionally have the rights to restrict or object to processing, to data portability, and to withdraw consent at any time without affecting prior processing. You also have the right to lodge a complaint with your local data-protection supervisory authority.
- You can opt out of marketing emails by clicking the unsubscribe link at the bottom of our emails.
Security
We take reasonable technical and organisational measures to protect your information from unauthorized access or disclosure, including HTTPS encryption across the site.
Children's Privacy
Our website is not intended for children. We do not knowingly collect personal information from children under 16 in the EEA/UK, or under 13 elsewhere.
Changes to This Statement
We may update this Privacy Statement from time to time. We will notify you of any material changes by posting the updated statement on our website.
Contact Us
If you have any questions about this Privacy Statement or want to exercise any of your rights, please contact us at sale@luxurytourvn.com.